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Leading Health Care Organization selects SpiceCSM for HR Support Engagement Hub

 SpiceCSM (https://www.spicecsm.com) has been selected by a leading health care organization to provide the HR Engagement Hub for one of the largest health care systems in the nation.  SpiceCSM will help service reps provide the best support for their internal employees through our unified interface.  By connecting disparate data and providing clear processes we expect to see immediate decrease in AHT and training time, as well as an increase in user satisfaction.

Our client provides one of the largest health networks in the nation, supporting thousands of care sites including over 100 hospitals in over 20 states.  With an emphasis on transforming the healthcare industry through innovation, they are continuing at the forefront of technology by implementing SpiceCSM.  Our client responded to tens of millions of outpatient visits, including providing over $1.5 Billion in community benefits services.

SpiceCSM is the leading platform for creating the Customer Engagement Hub.  Easily build a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure.  Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives.

With data security as a top priority, the selection of SpiceCSM’s secure and HIPAA compliant environment will keep our client at the forefront of innovation.  The planned rollout of SpiceCSM will occur over the next several months as we build a complete solution to help manage the needs of the employees they serve.With data security as a top priority, the selection of SpiceCSM’s secure and HIPAA compliant environment will keep our client at the forefront of innovation.  The planned rollout of SpiceCSM will occur over the next several months as we build a complete solution to help manage the needs of the employees they serve.

Chris Giardina
Chris Giardina
Contact center professional with over 10 years of experience in various roles from Agent to Director and everything in between.

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