Integrate Microsoft Teams with SpiceCSM Process Workflows
SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams.
SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.
View Scheduled Meetings
List an agent's Meetings when interactions require seeing a schedule. Or create a persistent schedule view for agents. Whichever you chose, agents can manage their meetings directly from SpiceCSM.
Schedule meetings directly within the CRM. Define certain processes that create meetings, or enable agents to create ad-hoc meetings at the press of a button. That information can even be automatically sent to the customer as part of the process.
Allow agents to delete meetings when it's appropriate to do so. Use SpiceCSM processes to create governing rules on when meetings can be deleted, or define next steps.
Meeting information can be logged in the CRM providing more data for analytics or to drive additional next-step workflows or automations.
The Microsoft Teams Integration allows for the ability to manage and empower Teams Meetings with robust and dynamic intelligent business processes. Create process workflows that help manage all aspects of scheduling and maintaining meetings.
SpiceCSM: is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and workflow engine, intelligent automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives.
To learn more about SpiceCSM, visit www.spicecsm.com.
For more information on how SpiceCSM and Microsoft Teams work together reach out to our Customer Success team.