SpiceCSM (https://www.spicecsm.com) has reached an agreement to provide the Customer Engagement Hub for one of the largest health care systems in the Mid-West.  SpiceCSM was selected to help improve the hospital billing and claims process by connecting multiple disparate data sources through our unified agent desktop.

Our client provides the largest health system and physician network in their respective state.  They are home to over 300 sites of care with 10 hospitals and treat the most pediatric cases in that state.  Some of their facilities have earned Magnet Recognition and been voted into the nation’s Top 100 Hospitals, as well as been voted among the best places to work in the region.  With SpiceCSM they seek to improve their vision of offering a fully integrated health care system that provides a full spectrum of preventative and palliative care.

SpiceCSM is the leading platform for creating the Customer Engagement Hub.  Easily build a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure.  Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives.

SpiceCSM's unified interface and data integration capabilities will provide a simple yet effective way to process claims and manage other billing requests.  Gartner predicts that by 2020, 60% of large organizations will try to design a customer engagement hub yet only half will select the right technologies.  This leading health care network joins the list of medical organizations that have made the right selection with SpiceCSM.