Press Releases

Here is the latest news from the team at SpiceCSM!  

All Posts

Leading Health Care System selects SpiceCSM for Integrated Billing and Claims Hub

SpiceCSM ( has reached an agreement to provide the Customer Engagement Hub for one of the largest health care systems in the Mid-West.  SpiceCSM was selected to help improve the hospital billing and claims process by connecting multiple disparate data sources through our unified agent desktop.

Our client provides the largest health system and physician network in their respective state.  They are home to over 300 sites of care with 10 hospitals and treat the most pediatric cases in that state.  Some of their facilities have earned Magnet Recognition and been voted into the nation’s Top 100 Hospitals, as well as been voted among the best places to work in the region.  With SpiceCSM they seek to improve their vision of offering a fully integrated health care system that provides a full spectrum of preventative and palliative care.

SpiceCSM is the leading platform for creating the Customer Engagement Hub.  Easily build a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure.  Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives.

SpiceCSM's unified interface and data integration capabilities will provide a simple yet effective way to process claims and manage other billing requests.  Gartner predicts that by 2020, 60% of large organizations will try to design a customer engagement hub yet only half will select the right technologies.  This leading health care network joins the list of medical organizations that have made the right selection with SpiceCSM.

Chris Giardina
Chris Giardina
Contact center professional with over 10 years of experience in various roles from Agent to Director and everything in between.

Related Posts

SpiceCSM Lead Management Module

  SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!

SpiceCSM Recognized by NICE with the CXOne Connection Award

NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference

Microsoft Teams Integration

Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows.  Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface.  Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.