Here is the latest news from the team at SpiceCSM!
AWS customers can now subscribe and instantly provision the SpiceCSM platform and enable their own Customer Engagement Hub, complete with out-of-the-box Amazon Connect integration. SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced today its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. The proven Business Rules engine allows automated events to be assigned to specified process triggers. This, coupled with a full-featured CRM and Workflow Engine, enables efficient management and automation of the entire customer journey.