SpiceCSM introduces GoToMeeting Integrated Unified Desktop SpiceCSM introduces our newest integration with GoToMeeting which brings collaboration into the Unified Desktop and CRM. Easily manage meeting, set new appointments, and join meetings from directly within SpiceCSM using GoToMeeting leading teleconference software. Agents can interact with meetings directly or they can be manipulated automatically through processes or decisions the agent makes. Organize Meetings Methodically with SpiceCSM With the GoToMeeting integration in SpiceCSM, users leverage guided process workflows that can be programmed to interact with meetings in specific ways. For example; if a customer requires additional support, the process can launch a GoToMeeting session while sending the information to the customer’s email address.

SpiceCSM’s Textel Integration Leads to Better & Faster Customer Engagement SpiceCSM introduces our newest integration with Textel, a solution which allows businesses to send and receive text messages through any existing business or phone line. Our Textel Integration allows for SMS to be built into any client’s business process workflows, within the SpiceCSM Engagement Suite. The power of this integration lies in allowing users to automate and customize text messages easily. Technical knowledge on configuring API's is not required to successfully use Textel in our low-code visual Process Editor.

SpiceCSM (https://www.spicecsm.com) has announced a new Salesforce Node Library available NOW to be used with our No-Code/Low-Code Visual Process Editor.  The node library provides content creators with drag and drop building blocks used to easily configure integrations that push, pull, and manipulate data between your Salesforce and SpiceCSM instance.  These no-code integration connectors are configured entirely through a series of visual table selectors and require zero coding knowledge.    Through SpiceCSM’s unique Platform Connection manager, you can even integrate data between multiple Salesforce instances at the same time, regardless of which cluster they are on. 

SpiceCSM (https://www.spicecsm.com) has announced our new ZenDesk Node Library available NOW to be used with our No-Code/Low-Code Visual Process Editor.  SpiceCSM node libraries provides content creators with drag and drop building blocks used to easily interact with account records from ZenDesk and create cases through their SpiceCSM instance.  These no-code integration connectors are configured entirely through visual API configuration settings.    Through SpiceCSM’s unique Platform Connection manager, you can even integrate data between multiple ZenDesk instances at the same time. 

AWS customers can now subscribe and instantly provision the SpiceCSM platform and enable their own Customer Engagement Hub, complete with out-of-the-box Amazon Connect integration. SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced today its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. The proven Business Rules engine allows automated events to be assigned to specified process triggers. This, coupled with a full-featured CRM and Workflow Engine, enables efficient management and automation of the entire customer journey.

With SpiceCSM and Amazon Connect, users have a complete telephony, customer management, and business process solution to create their own Unified Customer Engagement Hub. SpiceCSM a digital transformation platform for enabling the Customer Engagement Hub, announced today its integration with Amazon Connect, which provides a self-service, cloud-based contact center service. SpiceCSM has enhanced its Unified Customer Engagement Hub to integrate the Amazon Connect softphone application natively in a single interface. The SpiceCSM process editor provides a visual development environment to easily expand the functionality of Amazon Connect.

SpiceCSM (http://www.spicecsm.com) has reached an agreement with Encast (http://www.encast.gives) to add its Giving as a Service™ (GaaS) charitable donations platform to the Spice eco-system of fully integrated applications. The service will be made available to all of Spice’s customers.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces a new On-Call Schedule Module.  The newest SpiceCSM module provides the layer of resource management that is crucial to many customer engagement processes.  With this new module, clients in many different industries can leverage an embedded scheduling and resource management tool powered by SpiceCSM Guided Processes and Intelligent Robotic Process Automation (iRPA).

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has introduced White Label Settings for clients to extend their company branding to the application level.  Easily customize the look, logo, and other aspects of the SpiceCSM interface with company branding.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces three new SpiceCSM Developer Modules aimed at giving developers more flexibility to build robust, intelligent, and integrated business processes.