Dated Solutions vs SpiceCSM:           Modern & Low Code Architecture   About Nature's Sunshine: Nature’s Sunshine Products (NSP) is a leading health and wellness company that markets and distributes natural nutritional and personal care products. The company manufactures most of its products and their global direct sales force of over 500,000 independent managers, distributors, and customers is present in over 40 countries. The Challenge: NSP had been using Oracle Service Cloud in their call center to service customers, which served as a good product but was overly complex and expensive for the value received. Call centers were only using about 10% of the features it offered but were paying the full price of the platform. They utilized the customer database portion, some workflow and cash management segments, and a small part of analytics that they built out for themselves to monitor disposition and call center reporting. However, NSP did not fully implement the entire customer user interface, reporting or survey functions, and were not using analytics features to their fullest capacity.

Engaging Solutions 'Dreams Big' with NICE inContact CXOne and SpiceCSM

SpiceCSM (https://www.spicecsm.com) has been selected by a leading Business Process Outsourcer (BPO) to provide the Customer Engagement Hub and Integration platform for a range of contact center services.  SpiceCSM will serve as the connective tissue between various back-end systems and present relevant information to the agents in real-time through incremental workflows.

 SpiceCSM (https://www.spicecsm.com) has been selected by a leading health care organization to provide the HR Engagement Hub for one of the largest health care systems in the nation.  SpiceCSM will help service reps provide the best support for their internal employees through our unified interface.  By connecting disparate data and providing clear processes we expect to see immediate decrease in AHT and training time, as well as an increase in user satisfaction.