Here is the latest news from the team at SpiceCSM!
SpiceCSM (https://www.spicecsm.com) has been selected by a leading Business Process Outsourcer (BPO) to provide the Customer Engagement Hub and Integration platform for a range of contact center services. SpiceCSM will serve as the connective tissue between various back-end systems and present relevant information to the agents in real-time through incremental workflows.
SpiceCSM (https://www.spicecsm.com) has been selected by a leading health care organization to provide the HR Engagement Hub for one of the largest health care systems in the nation. SpiceCSM will help service reps provide the best support for their internal employees through our unified interface. By connecting disparate data and providing clear processes we expect to see immediate decrease in AHT and training time, as well as an increase in user satisfaction.