Press Releases

Here is the latest news from the team at SpiceCSM!  

SpiceCSM Lead Management Module

SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!

SpiceCSM Recognized by NICE with the CXOne Connection Award

NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference

Microsoft Teams Integration

Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.

Google Calendar Integration

Integrate Google Calendar into your SpiceCSM Unified Interface SpiceCSM works with Google Calendar to streamline event management. Connect either through direct integrations that tie directly to business processes or by utilizing familiar Google embeddable interfaces that extend the UI you're used to into the CRM/agent interface. SpiceCSM brings your Google Calendar functionality into the CRM for a more accessible interface so that agents can manage events from directly within the Unified User Interface. Make Google Calendar part of your business processes.

Case Study: Monat Global

SpiceCSM Direct Sales Hub: Revitalizing the Customer Experience Since 2014, Monat has been revitalizing the confidence in women around the world through innovative skin and hair care. Monat takes special pride in the natural compounds that their products are based on and they strive to help people everywhere feel beautiful and live healthy, fulfilling lives. Operating as an international business with consultants all over the world, Monat needed a robust support system that allows them to handle interactions, manage information, and provide solutions.

SpiceCSM Logo & Tagline Refresh

The Platform for Digital Transformation is Transforming our Logo! We're excited to announce that we are refreshing our logo with a new tagline. As we have continued to enhance the platform we felt it was time to update our tagline to better represent the latest vision and capabilities of SpiceCSM: Simply Future Proof.

Case Study: America's Pharmacy Source

SpiceCSM Customer Engagement Hub: Powering the Future of Pharmacy America’s Pharmacy Source is an online retail pharmacy that provides outstanding support to customers of their mail-order pharmacy support with the vision of "The Future of Pharmacy Today". America’s Pharmacy Source operates exclusively online and offers a wide range of medications at a low cost with home delivery to their patients. They provide their patients with competitive pricing, easy access to medications, and exceptional customer service. Since launching in 2018, America’s Pharmacy Source has become a trusted resource for their patients.

International City Government Selects SpiceCSM

SpiceCSM Universal User Interface (UUI): 360 Degree View of the Customer An International City Government has selected SpiceCSM to provide an All-In-One CRM and Unified Desktop to manage and serve their ~2 million constituents. SpiceCSM’s Unified Desktop brings information from other systems into a single interface and allows organizations to customize the agent front-end to make information easier to interact with. The ability to leverage that data inside a robust Business Process Management (BPM) Engine that provides agent guidance cemented SpiceCSM as the chosen platform to run their Contact Center operations.

JIRA Integration

SpiceCSM’s JIRA Integration Shares Data & Connects Platforms SpiceCSM introduces a JIRA Platform Integration to allow for utilization of CRM/business data directly into the software management platform. Organizations rely on various systems to track business progress & client engagement data, as well project progress. Maintaining a system truth and having consistent & up-to-date documentation requires that all teams, technical & non-technical, be able to engage with information more effectively. Traditionally because of software complexity and user accessibility, primarily development team members utilize JIRA. This requires training additional stakeholders or . SpiceCSM’s solution to the data and communication disconnect is to provide all team members some level of access to JIRA. The JIRA integration connects to the SpiceCSM platform, allowing for data transfer into JIRA directly from the SpiceCSM end. SpiceCSM is an Integration Platform as a Service (iPaaS), so in connecting to JIRA, all systems unified in SpiceCSM can also send data into JIRA.

Realtor Property Resources

SpiceCSM Universal User Interface (UUI): Yields 50% Reduction in AHT and Eases Work From Home

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