SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has added two new features to the development platform that are aimed to improve how clients interact with their data. The Data Upload functionality allows for bulk data to be pushed directly into various components of the SpiceCSM application, while the query browser provides an integrated tool to run direct queries on the core campaign databases.

SpiceCSM (http://www.spicecsm.com) has reached an agreement with Encast (http://www.encast.gives) to add its Giving as a Service™ (GaaS) charitable donations platform to the Spice eco-system of fully integrated applications. The service will be made available to all of Spice’s customers.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces a new On-Call Schedule Module. The newest SpiceCSM module provides the layer of resource management that is crucial to many customer engagement processes. With this new module, clients in many different industries can leverage an embedded scheduling and resource management tool powered by SpiceCSM Guided Processes and Intelligent Robotic Process Automation (iRPA).

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has introduced White Label Settings for clients to extend their company branding to the application level. Easily customize the look, logo, and other aspects of the SpiceCSM interface with company branding.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces three new SpiceCSM Developer Modules aimed at giving developers more flexibility to build robust, intelligent, and integrated business processes.

Enables organizations to move towards deploying end-to-end customer engagement hubs Boston, MA, Potsdam, NY, 17 May 2016, Eptica (www.eptica.com), the global multichannel customer interaction software company, today announced a global partnership with SpiceCSM (www.spicecsm.com), the leading provider of iPaaS (Integration Platform as a Service) Guided Process and Integration technology. Under the agreement SpiceCSM will provide Eptica’s innovative, linguistic-powered customer engagement software to its growing client base, both within the United States and internationally. Additionally, Eptica will offer the SpiceCSM solution as “connective tissue” for Eptica customers wanting to build the next generation Customer Engagement Hub.

SpiceCSM today released the newest version of their Administration Module, completing the full version 8 release of their Customer Engagement Hub (CEH) solution. The updated SpiceCSM version 8 Administrator Module makes connecting disparate systems and managing your contact center easier than it has ever been. “The updated administration interface combines an enhanced user experience with additional functionality that allows customers to further customize and control their environment” said Pete Blackmer, Vice President of Software Engineering for SpiceCSM”. “In addition, reinforced security and logging functionality expand our customer’s ability to monitor and control compliant sensitive aspects of their environment.”