AWS customers can now subscribe and instantly provision the SpiceCSM platform and enable their own Customer Engagement Hub, complete with out-of-the-box Amazon Connect integration. SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced today its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. The proven Business Rules engine allows automated events to be assigned to specified process triggers. This, coupled with a full-featured CRM and Workflow Engine, enables efficient management and automation of the entire customer journey.

With SpiceCSM and Amazon Connect, users have a complete telephony, customer management, and business process solution to create their own Unified Customer Engagement Hub. SpiceCSM a digital transformation platform for enabling the Customer Engagement Hub, announced today its integration with Amazon Connect, which provides a self-service, cloud-based contact center service. SpiceCSM has enhanced its Unified Customer Engagement Hub to integrate the Amazon Connect softphone application natively in a single interface. The SpiceCSM process editor provides a visual development environment to easily expand the functionality of Amazon Connect.

SpiceCSM (https://www.spicecsm.com) has been selected by a leading Business Process Outsourcer (BPO) to provide the Customer Engagement Hub and Integration platform for a range of contact center services.  SpiceCSM will serve as the connective tissue between various back-end systems and present relevant information to the agents in real-time through incremental workflows.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has added two new features to the development platform that are aimed to improve how clients interact with their data.  The Data Upload functionality allows for bulk data to be pushed directly into various components of the SpiceCSM application, while the query browser provides an integrated tool to run direct queries on the core campaign databases.

SpiceCSM (http://www.spicecsm.com) has reached an agreement with Encast (http://www.encast.gives) to add its Giving as a Service™ (GaaS) charitable donations platform to the Spice eco-system of fully integrated applications. The service will be made available to all of Spice’s customers.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces a new On-Call Schedule Module.  The newest SpiceCSM module provides the layer of resource management that is crucial to many customer engagement processes.  With this new module, clients in many different industries can leverage an embedded scheduling and resource management tool powered by SpiceCSM Guided Processes and Intelligent Robotic Process Automation (iRPA).

 SpiceCSM (https://www.spicecsm.com) has been selected by a leading health care organization to provide the HR Engagement Hub for one of the largest health care systems in the nation.  SpiceCSM will help service reps provide the best support for their internal employees through our unified interface.  By connecting disparate data and providing clear processes we expect to see immediate decrease in AHT and training time, as well as an increase in user satisfaction.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has introduced White Label Settings for clients to extend their company branding to the application level.  Easily customize the look, logo, and other aspects of the SpiceCSM interface with company branding.

SpiceCSM (https://www.spicecsm.com) has reached an agreement to provide the Customer Engagement Hub for one of the largest health care systems in the Mid-West.  SpiceCSM was selected to help improve the hospital billing and claims process by connecting multiple disparate data sources through our unified agent desktop.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces three new SpiceCSM Developer Modules aimed at giving developers more flexibility to build robust, intelligent, and integrated business processes.