Press Releases

Here is the latest news from the team at SpiceCSM!  

SpiceCSM Signs Global Partnership with Eptica

Enables organizations to move towards deploying end-to-end customer engagement hubs Boston, MA, Potsdam, NY, 17 May 2016, Eptica (www.eptica.com), the global multichannel customer interaction software company, today announced a global partnership with SpiceCSM (www.spicecsm.com), the leading provider of iPaaS (Integration Platform as a Service) Guided Process and Integration technology. Under the agreement SpiceCSM will provide Eptica’s innovative, linguistic-powered customer engagement software to its growing client base, both within the United States and internationally. Additionally, Eptica will offer the SpiceCSM solution as “connective tissue” for Eptica customers wanting to build the next generation Customer Engagement Hub.

  • 5 min read
  • 5/17/16 11:41 AM

    Related Posts

    SpiceCSM Lead Management Module

    SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!

    SpiceCSM Recognized by NICE with the CXOne Connection Award

    NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference

    Microsoft Teams Integration

    Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.