Here is the latest news from the team at SpiceCSM!
A Customer Engagement Hub in Less than Three Weeks
Engaging Solutions 'Dreams Big' with NICE inContact CXOne and SpiceCSM
SpiceCSM Offers Application on CXexchange Marketplace to Enhance Agent Experience for NICE inContact Users August 18, 2017 SALT LAKE CITY--NICE inContact (Nasdaq:NICE) today announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. SpiceCSM enables customers to easily create a Customer Engagement Hub that further extends the CXone platform by integrating existing systems and data sources into a unified interface for agents with powerful automated and guided workflows.
SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!
NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference
Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.
The best and most complete platform for data integration, case management, and workflow management to help transform your customer journey.