Here is the latest news from the team at SpiceCSM!
A Customer Engagement Hub in Less than Three Weeks
Engaging Solutions 'Dreams Big' with NICE inContact CXOne and SpiceCSM
SpiceCSM Offers Application on CXexchange Marketplace to Enhance Agent Experience for NICE inContact Users August 18, 2017 SALT LAKE CITY--NICE inContact (Nasdaq:NICE) today announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. SpiceCSM enables customers to easily create a Customer Engagement Hub that further extends the CXone platform by integrating existing systems and data sources into a unified interface for agents with powerful automated and guided workflows.