AWS customers can now subscribe and instantly provision the SpiceCSM platform and enable their own Customer Engagement Hub, complete with out-of-the-box Amazon Connect integration. SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced today its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents. The proven Business Rules engine allows automated events to be assigned to specified process triggers. This, coupled with a full-featured CRM and Workflow Engine, enables efficient management and automation of the entire customer journey.

With SpiceCSM and Amazon Connect, users have a complete telephony, customer management, and business process solution to create their own Unified Customer Engagement Hub. SpiceCSM a digital transformation platform for enabling the Customer Engagement Hub, announced today its integration with Amazon Connect, which provides a self-service, cloud-based contact center service. SpiceCSM has enhanced its Unified Customer Engagement Hub to integrate the Amazon Connect softphone application natively in a single interface. The SpiceCSM process editor provides a visual development environment to easily expand the functionality of Amazon Connect.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has added two new features to the development platform that are aimed to improve how clients interact with their data. The Data Upload functionality allows for bulk data to be pushed directly into various components of the SpiceCSM application, while the query browser provides an integrated tool to run direct queries on the core campaign databases.

SpiceCSM (http://www.spicecsm.com) has reached an agreement with Encast (http://www.encast.gives) to add its Giving as a Service™ (GaaS) charitable donations platform to the Spice eco-system of fully integrated applications. The service will be made available to all of Spice’s customers.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces a new On-Call Schedule Module. The newest SpiceCSM module provides the layer of resource management that is crucial to many customer engagement processes. With this new module, clients in many different industries can leverage an embedded scheduling and resource management tool powered by SpiceCSM Guided Processes and Intelligent Robotic Process Automation (iRPA).

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has introduced White Label Settings for clients to extend their company branding to the application level. Easily customize the look, logo, and other aspects of the SpiceCSM interface with company branding.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces three new SpiceCSM Developer Modules aimed at giving developers more flexibility to build robust, intelligent, and integrated business processes.

Enables organizations to move towards deploying end-to-end customer engagement hubs Boston, MA, Potsdam, NY, 17 May 2016, Eptica (www.eptica.com), the global multichannel customer interaction software company, today announced a global partnership with SpiceCSM (www.spicecsm.com), the leading provider of iPaaS (Integration Platform as a Service) Guided Process and Integration technology. Under the agreement SpiceCSM will provide Eptica’s innovative, linguistic-powered customer engagement software to its growing client base, both within the United States and internationally. Additionally, Eptica will offer the SpiceCSM solution as “connective tissue” for Eptica customers wanting to build the next generation Customer Engagement Hub.