Press Releases

Here is the latest news from the team at SpiceCSM!  

All Posts

ZenDesk Node Library Announced

SpiceCSM (https://www.spicecsm.comhas announced our new ZenDesk Node Library available NOW to be used with our No-Code/Low-Code Visual Process Editor.  SpiceCSM node libraries provides content creators with drag and drop building blocks used to easily interact with account records from ZenDesk and create cases through their SpiceCSM instance.  These no-code integration connectors are configured entirely through visual API configuration settings.    Through SpiceCSM’s unique Platform Connection manager, you can even integrate data between multiple ZenDesk instances at the same time. 

The SpiceCSM Platform Connection is easily configured by inputting just a few details about your ZenDesk instance into SpiceCSM.  Once that is setup, the no-code nodes can be placed anywhere inside a new or existing process workflow to provide a visual GUI to build integration touchpoints that create, load, update, and delete data from Salesforce.  Content creators, and ultimately end users, do not need to have direct access to ZenDesk but are still able to dynamically interact with the data from that system.  

The SpiceCSM ZenDesk Node Library makes it simple for the IT Staff or ZenDesk Administrator to easily enable a secure connection to the data while at the same time enabling Citizen Engineers to be able to develop meaningful processes.  Call or contact us today to find out more about our Node Libraries and how they can help transform your organization.

Chris Giardina
Chris Giardina
Contact center professional with over 10 years of experience in various roles from Agent to Director and everything in between.

Related Posts

A Customer Engagement Hub in Less than 3 Weeks

A Customer Engagement Hub in Less than Three Weeks

Case Study: Engaging Solutions

Engaging Solutions 'Dreams Big' with NICE inContact CXOne and SpiceCSM

Salesforce Node Library Announced

SpiceCSM (https://www.spicecsm.com) has announced a new Salesforce Node Library available NOW to be used with our No-Code/Low-Code Visual Process Editor.  The node library provides content creators with drag and drop building blocks used to easily configure integrations that push, pull, and manipulate data between your Salesforce and SpiceCSM instance.  These no-code integration connectors are configured entirely through a series of visual table selectors and require zero coding knowledge.    Through SpiceCSM’s unique Platform Connection manager, you can even integrate data between multiple Salesforce instances at the same time, regardless of which cluster they are on.