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View our Packages

Choose from two packages to meet any sized business requirement

  • Billed Monthly
  • Billed Annually

Professional

$100.0090.00 /user/monthmonth

save $ 10.00 (10% off monthly billing)

Industry leading CRM with customizable data objects and interfaces.  Increase efficiency and compliance with a powerful workflow engine with the ability to connect to other systems.  Hosted in the cloud and built to easily expand and grow with.

 


 

Professional Features:

  • Unified User Interface (UUI)
  • Customizable CRM
  • Guided Process / Agent Scripting
  • Multiple Brands / Campaigns
  • Skills Based Routing
  • Universal CTI (telephony) Connector API
  • Advanced Company, Campaign, Account, Case (ticket) Management
  • Standard reports
  • Knowledgebase 
  • Visual Process Editor (Basic)
  • Robust decision tree logic
  • Data collection forms
  • Variable based workflow logic
  • Scheduled business rules
  • Embed process content to a public URL
  • Theming Engine (white label)
  • Surveys capability
  • Abstract builder (Spice Hosted IDE)

Enterprise

$130.00117.00/user/monthmonth

save $ 13.00 (10% off monthly billing)

Take it to the next level by introducing a more advanced work-flow engine and powerful Live Business Rules. This includes access to the Automation Suite to design unattended business processes and advanced automations.

 


 

Enterprise Features:

All the features of Professional, PLUS:

  • SpiceCSM Automation Suite
  • Visual Process Editor (Advanced Automation Nodes)
  • Automated workflow processes
  • Live Automated Business Rules
  • Process initiated scheduled events
  • Process driven API calls
  • Report Builder design module
Here are some all-stars we've worked with over the years:
      • NICE_inContact_stacked
      •  
      • Healthspire
      •  

      • Hughes Net
      •  
      • Path Forward
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      • Connect Force
      •  
      • Hyosung TNS
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Frequently Asked Questions

What if I have more/less users on in a given month?

No problem! We'll figure out what number of users makes the most sense to start with and you will only get billed if you go use more seats.

Is is per named or concurrent user?

Pricing is listed for named users of the SpiceCSM platform.  

Is there a limit to the number of accounts in the CRM?

No, there are currently no limits to the number of records you can manage in the CRM.

Can I create my own CRM fields?

Every package level of SpiceCSM allows you to create your own custom CRM fields to track and display data.

Who is SpiceCSM Team for?

SpiceCSM Team package is for the business that needs a robust customer and case management tool to track customer interactions without all the other noise.

Who is SpiceCSM Professional For?

SpiceCSM Professional is for the business who needs record and case management with some more bells and whistles.  This is our most popular package, and allows you to completely transform your business with an integrated CRM, guided process workflows, and scheduled automations.

Who is SpiceCSM Enterprise For?

SpiceCSM Enterprise is for the business that needs a more advanced process functionality and automation capability.  It provides advanced automation nodes to streamline common or repeatable functions as well as real-time automated business rules.

Bill Wilder

CEO at Connect Force

"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days.  There's nothing that we can't customize with SpiceCSM"

Michael DeSalles

Principal Analyst at Frost & Sullivan

Competitive solutions often require a complete 'rip and replace' when implementing a system change, and this requires considerable time and costs.  However, this is not the case with SpiceCSM's solutions.  The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent

Christina Sparks

Call Center Director at Engaging Solutions

Not one of our clients are the same and SpiceCSM allows us to make custom solutions for each one.  Our team loves using SpiceCSM because the platform is so simple to use.