Automation Suite

Seamlessly orchestrate back end data and critical tasks


What Is Automation Suite?

A platform that enables you to easily manage your system of systems

Data in Flight

SpiceCSM Processes do not initially save any of the data imported into the process. Complex logic and data manipulation can be accomplished without having the information leave the transport layer. SpiceCSM is a fully HIPPA Compliant SaaS Solution.

Process Automation

Setup Process Workflows, Abstracted Layer Php scripts or any web accessible script to be executed at a certain day and time. An Automated Process can be an endpoint for an array of different integration types. Easily create a process to act as a REST API for any data accessible through the SpiceCSM Platform.

Low-Code Design

Simply drag and drop the building blocks of a process to perform an abundance of actions. Automatically send emails, save information to a database, load data from another CRM application, or execute JavaScript by simply dragging the appropriate action to where it's needed.

Connect to Anything

Connect to any system with an open API as well as systems where no API's are available.  SpiceCSM excels at connecting to data where API's are not a feasible option.  Data pulled into SpiceCSM can be written to other systems in order to leverage their functions.

Speech Integrations

SpiceCSM's Flexible Design allows it to process requests from Amazon Alexa or the Google Assistant. Visually create a workflow to process the voice requests and return the appropriate voice response. A single process could be setup to work with both systems.

Flexible Design

The Automation Suite can act as a back end for any front end system. POST requests can be sent to an Automated Process to leverage the integration power and data manipulation capabilities of SpiceCSM Process Workflows. Information can then be returned to the POST source to be presented to an end user.


More Than Just an API Hub

SpiceCSM gives you the tools to connect and manipulate data between disparate systems

Adaptive Workflows

Driven by a drag and drop visual designer, SpiceCSM makes it incredibly simple for anyone to manage and manipulate data from any data source. Easily incorporate logic into the process to handle any possible business scenario.

Connective Tissue

Let SpiceCSM orchestrate data between your back-end systems behind the scenes.  Continue to use your existing infrastructure and leverage the power of SpiceCSM to facilitate data or actions between systems.

Development Platform

SpiceCSM is not just for the Low-Coders. The Development Modules let advanced users more easily create applications using standard web technologies like JavaScript, Php, HTML, CSS and SQL.


Frequently Asked Questions

What is Automation Suite?

The SpiceCSM Automation Suite allows for easy and logical back end manipulation of data. The Automated Processes can serve up any information for which Spice has access.

What is the difference between Automation Suite and Engagement Suite?

While Engagement Suite provides tools for an end user to interact with data and business processes, Automation Suite is to create entirely unattended processes.  Automation Suite could be used anywhere there are processes or data that needs to be manipulated without human intervention.

Does Automation Suite include a CRM?

No, Automation Suite is a separate product and does not include any end-user facing components of SpiceCSM.  

Will this work with _________ system?

SpiceCSM was designed for integration first and foremost, and can leverage the API layers available for most modern business applications as well as specializing in connecting to systems without any API accessibility.  

What types of things can I do with Automation Suite?

Automation Suite allows you to create machine-to-machine business processes that run without human interaction.  Orchestrate data between back-end-systems and create routines that can be used by other systems. Automated processes can also be invoked from the end-user initiated guided processes in the Engagement Suite, creating a complete end-to-end solution.

Building Business Transformation

Next to our employees, our biggest asset is our customers. 
Here are just a few of the nice things that have been said about SpiceCSM:

"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days.  There's nothing that we can't customize with SpiceCSM"

Bill Wilder

CEO at Connect Force

"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."

Pasquale DeMaio

General Manager at Amazon Connect

"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations.  SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"

Call Center Manager

Leading BPO Contact Center

“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”

Operations Manager

Leading ISP

“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”

Michael DeSalles

Principal Analyst at Frost & Sullivan

"Governments comprise over 70% of our client base and each client has very specific processes to follow. Spice makes it very easy to embed the approved scripts and create dynamic process paths based on specific customer attributes."
James Hansen

Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC

Let's Talk!

We would love to learn more about your business and how SpiceCSM can help 


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