A platform that enables you to easily manage your system of systems
SpiceCSM Processes do not initially save any of the data imported into the process. Complex logic and data manipulation can be accomplished without having the information leave the transport layer. SpiceCSM is a fully HIPPA Compliant SaaS Solution.
Setup Process Workflows, Abstracted Layer Php scripts or any web accessible script to be executed at a certain day and time. An Automated Process can be an endpoint for an array of different integration types. Easily create a process to act as a REST API for any data accessible through the SpiceCSM Platform.
Connect to any system with an open API as well as systems where no API's are available. SpiceCSM excels at connecting to data where API's are not a feasible option. Data pulled into SpiceCSM can be written to other systems in order to leverage their functions.
SpiceCSM's Flexible Design allows it to process requests from Amazon Alexa or the Google Assistant. Visually create a workflow to process the voice requests and return the appropriate voice response. A single process could be setup to work with both systems.
SpiceCSM gives you the tools to connect and manipulate data between disparate systems
Let SpiceCSM orchestrate data between your back-end systems behind the scenes. Continue to use your existing infrastructure and leverage the power of SpiceCSM to facilitate data or actions between systems.
Automation Suite allows you to create machine-to-machine business processes that run without human interaction. Orchestrate data between back-end-systems and create routines that can be used by other systems. Automated processes can also be invoked from the end-user initiated guided processes in the Engagement Suite, creating a complete end-to-end solution.
Next to our employees, our biggest asset is our customers.
Here are just a few of the nice things that have been said about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC