A Unified User Interface (UUI) to Orchestrate Your Customer's Journey
The goal of SpiceCSM is to bring users the right information at the right time. Our Data Integration platform pulls data from many systems into one application, while our Workflow Engine provides an interactive script to display the data.
A flexible system to track the people you interact with. Our CRM platform can organize multiple layers of data about your customers. Create new fields and even populate fields using data from other systems for complete extensibility.
Manage and maintain records for every interaction with your customers. Sortable views provide users with an interface to track and monitor open interactions. Easily log notes, send emails w/attachments, and schedule follow up tasks.
Provide users with simple guidance using our interactive, step-by-step Guided Process. Present instructions, gather data, and use process intelligence to drive the next correct step. Maximize value by driving data integration and automation through process workflows.
Have the right information in the right place at the right time. Front-end all of your important data in SpiceCSM's intuitive customer engagement platform. No more alt-tabbing around or logging into multiple applications. It's a classic case of "work smarter not harder"!
Eliminate tedious process steps, or ensure critical actions are never missed by assigning those tasks to system events or other triggers. Easily define when to automatically log notes, send emails, schedule events, and more within a Process Workflow.
Account and Case Management, Process Workflow, Data Integration, and Process Automation
Connect all of the applications you already use to create a best-in-breed unified customer engagement hub that fits your business. Whether it's your CRM, order and fulfillment system, or any other system. SpiceCSM can serve as the center of your digital world.
Robust business processes allow you to connect to your data during any step of the workflow. Make multiple data connections in a single process for ultimate flexibility in process design.
With a scalable solution built for enterprise-level data connectivity, SpiceCSM can meet the needs of even the most demanding applications. Our data integration tools make it easy to manage and manipulate data from any source.
Next to our employees, our biggest asset is our customers.
Here are just a few of the nice things that have been said about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC