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SpiceCSM is the complete platform to orchestrate every step of your customer journey:

Simplified case management without all the extra distractions.
Powerful data integration to create your best-in-breed customer engagement hub.
Business process management and workflow design tools for the "citizen engineer" in all of us.

Data Orchestration

The most flexible data orchestration and integration software available, SpiceCSM makes it easy to connect different systems.  Build external connections with our drag-and-drop Process Editor.  Increase data accuracy, integrity, and security through direct connections to your external data.

  • Secure and HIPAA Compliant
  • Data Integrity and Accuracy
  • Connect to Virtually Anything

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Workflow Engine

The most complete business process management software enables users to easily create intuitive, interactive, and intelligent, business processes.  Our Guided Processes keep the user on track and engaged.  Our advanced logic engine is programmable to deliver the desired outcome for every interaction.

  • Interactive Business Processes
  • Intelligent Business Processes
  • Low-Code Process Design

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Process Automation

Let your data go to work for you.  The easiest way to get accurate and repeatable results, SpiceCSM Process Automation can replace or augment critical or tedious manual tasks.  Create Business Rules that run tasks either in real time or on a scheduled interval.  

  • Mission Critical/Tedious Tasks
  • Automated Business Rules
  • Create a Hybrid Workforce

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Unified User Interface

Work better, faster, and more securely.  SpiceCSM allows you to bring data from many business applications into a single intuitive view.  Present data from other systems to Guided Processes that can apply complex business processes, and write data back to systems of record.

  • Data Orchestration Hub
  • Flexible CRM
  • Completely Extensible

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Case Management

SpiceCSM is the only CRM powered by intelligent workflow, integration, and process automation. Customize the look and feel of the CRM, and create multiple record types to display different information.  Supporting queue management, standard CRM functions, and user roles.

  • Flexible and Customizable CRM
  • Full Featured Case and Account Management
  • Powered by SpiceCSM

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Dashboards and Analytics

Reporting that crosses boundaries and provides actionable insight.  Consolidate data from any system that interacts with SpiceCSM.  Our dashboards can provide visual feedback for key performance indicators in real-time.  Standard reports are able to be further customized to display data in any desired format.

  • Real Time Data
  • Data Analytic Hub
  • Report Builder

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Building Business Transformation

Next to our employees, our biggest asset is our customers. 
Here are just a few of the nice things that have been said about SpiceCSM:

"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days.  There's nothing that we can't customize with SpiceCSM"

Bill Wilder

CEO at Connect Force

"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."

Pasquale DeMaio

General Manager at Amazon Connect

"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations.  SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"

Call Center Manager

Leading BPO Contact Center

“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”

Operations Manager

Leading ISP

“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”

Michael DeSalles

Principal Analyst at Frost & Sullivan

"Governments comprise over 70% of our client base and each client has very specific processes to follow. Spice makes it very easy to embed the approved scripts and create dynamic process paths based on specific customer attributes."
James Hansen

Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC

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