NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.
NICE inContact customers will benefit from SpiceCSM through its ability to further enhance the customer experience by:
Customers wanting to expand their customer experience capabilities, while removing expensive and time-consuming technology hurdles, turn to SpiceCSM for its broad applicability in contact center environments and very quick return on investment.
Customers of both NICE inContact and SpiceCSM have realized tremendous value across many industries for use cases ranging from sales to healthcare benefits support, customer service, and business process outsourcing. Typical benefits seen include much lower handle times, higher employee retention, improved customer satisfaction, reduced training times, and higher quality in data capture and call documentation.