SpiceCSM & NICE inContact

NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.


Partner Benefits

NICE inContact customers will benefit from SpiceCSM through its ability to further enhance the customer experience by:

  • Integrating any system or data source that can contribute to the customer experience, leveraging the value of existing infrastructure.
  • Providing a single interface for contact center resources to manage multiple customers, systems and communication channels.
  • Allowing contact centers to realize maximum efficiency and quality by building workflows that can be completely automated or followed by contact center agents and customer alike, with no coding required.

Customers wanting to expand their customer experience capabilities, while removing expensive and time-consuming technology hurdles, turn to SpiceCSM for its broad applicability in contact center environments and very quick return on investment.

Customers of both NICE inContact and SpiceCSM have realized tremendous value across many industries for use cases ranging from sales to healthcare benefits support, customer service, and business process outsourcing. Typical benefits seen include much lower handle times, higher employee retention, improved customer satisfaction, reduced training times, and higher quality in data capture and call documentation.

 

Schedule Demo

See the complete customer engagement hub with SpiceCSM,
including integrated inContact Agent controls and a library of ACD functions.

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