America's Pharmacy Source is an online retail pharmacy that uses SpiceCSM to provide outstanding support of their mail-order pharmacy support and vision of "The Future of Pharmacy Today".
America's Pharmacy Source uses SpiceCSM, specifically the CRM and Integration capabilities, to help support consumers on their online retail pharmacy. SpiceCSM's future-proof platform was a perfect match for America's Pharmacy Source and their vision of providing "The Future of Pharmacy Today". Leveraging integrations with NICE inContact and their outbound dialing technology, CRM data from SpiceCSM drives proactive interactions with their consumers. Agents follow client defined Guided Processes that walk them through each type of interaction making each conversation more efficient and allowing the agents to focus on the consumer rather than the process. Every interaction is tracked for follow up customer service as well as for quality assurance, and questions from customers are handled accurately and efficiently.
A SpiceCSM Unified User Interface (UUI) leveraging: