Guided self service. Guided agent service.
Build a guided service application. Add content specific to the problem. Post to your web site or agent desktop.
For self service, customers follow a structured decision tree with embedded content to resolve the problem.
Service agents use the decision tree as a guide during the customer interaction over the phone.
Where content and intelligent decision trees combine to structure the wealth of information available to customers and support agents.
Spice delivers a powerful new customer service tool, a problem resolution engine, an intelligent decision tree with embedded content for solving simple to complex customer problems. It’s a structured way to guide customers and service agents using a simple-to-build application that posts to your web site or launches at your support agent desktop.
Internet Service Providers
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