SpiceCSM Receives Frost & Sullivan 2015 iPaaS Leadership Award
Frost & Sullivan awarded SpiceCSM the 2015 North American Contact Center Price/Performance Value Leadership Award. Spice received the award as a result of the value we deliver to our customers and the impact our platform has made on our customer's businesses.
Popular Searches and Key Benefits
SpiceCSM has helped us to lower costs and improve customer satisfaction. The guided approach has really helped us improve our agent efficiency.
The world of customer interaction now revolves around the concept of engagements — engagements that happen across multiple channels. Some of these are human-assisted, some are automated, and some require customer self-service through search tools or social media channels.