The #1 Platform for Orchestration, Workflow & Unified User Interface

LEARN MORE
  • NICE_inContact_stacked
  • HughesNet-Logo-1
  • Path Forward
  • Connect Force
  • engagingsolutionstrans
  • Hyosung TNS
HEAR FROM OUR CLIENTS
  • Our Roots

    Where we came from.

  • Our Vision

    Where we see ourselves.

  • Our Platform

    What we do.

A Typical DAY for SpiceCSM:

3,500,000

Interactions Orchestrated

750,000

Processes Loaded

35,000

Cases Processed

9,500

Really Happy Customers

The Data Orchestration Hub

All-In-One Integration Hub, Business Process & Automation Studio, and Customer Engagement Management Platform

Integration Platform

Spice easily connects to any system;  on-premise or in the cloud via API, direct connection, or through flat file integration - creating your digital hub.

Workflow Engine

Create structured work-flows that apply complex logic which connect disparate systems and data to improve quality and consistency for any process.

Process Automation

Quickly automate processes within or between disparate systems, applying complex logic and replacing manual processes.

Unified User Interface

Provide users a single interface for accessing data from multiple systems while following structured work-flows for optimal efficiency and effectiveness.

Dashboard & Analytics

Powerful, visual dashboard and reporting capabilities that provide actionable insights across all systems and activities in your digital ecosystem.

Case Management (CRM)

A full-featured and easy to customize case management platform with all the tools to track, monitor, and audit the customer journey.  

SEE ALL FEATURES

Engagement Suite

SpiceCSM Engagement Suite combines the Unified Agent Interface, CRM, and Reporting & Dashboards with a robust Workflow and Business Rules Engine. With our easy to use GUI Process Editor you can build guided processes that can apply complex logic, data variables, and agent inputs to drive the next best action. Intelligent work-flows and business rules can streamline and automate numerous functions, including data updates, follow-up actions, emails, and much, much more!

LEARN MORE
Meeting Fist Bump.jpg
drawing-robot.jpg

Automation Suite

The SpiceCSM Automation Suite allows users to easily enable Intelligent Adaptive Process Automation across any accessible application or data source, using a low-to-no code interface. Using the Visual Process Editor, you can create fully automated processes that apply conditions to data variables from any accessible system or based on date/time parameters, to determine the next step in the process.

LEARN MORE

Building Business Transformation

Next to our employees, our biggest asset is our customers. 
Here are just a few of the nice things that our clients had to say about SpiceCSM:

"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days.  There's nothing that we can't customize with SpiceCSM"

Bill Wilder

CEO at Connect Force

"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."

Pasquale DeMaio

General Manager at Amazon Connect

"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations.  SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"

Call Center Manager

Leading BPO Contact Center

“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”

Operations Manager

Leading ISP

“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”

Michael DeSalles

Principal Analyst at Frost & Sullivan

"Governments comprise over 70% of our client base and each client has very specific processes to follow. Spice makes it very easy to embed the approved scripts and create dynamic process paths based on specific customer attributes."
James Hansen

Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC

Let's Talk!

We would love to learn more about your business and how SpiceCSM can help!

Fill out the form to the right and we will get back you soon.

OR

Call 866.331.1276 now to speak with our team of Solutions Experts!

Contact Us

Get Our Latest Updates

Join over 25,000 in beating the failure of strategies by following our blog.

VIEW BLOG

Get Started

Looking to get started with SpiceCSM?  Sign up in minutes and start building your integrated systems, creating robust business processes, and managing your customer experience TODAY!

 GET STARTED