How Customers Are Using SpiceCSM to Build Better Businesses
Perform robust trouble shooting and automated diagnostics
Increase First Call Resolution by 15-30%
Cross-Sell and Up-sell
Design customer processes and align customer data
Increase share of wallet and increase average sale by 10%
Improve sales through better process and data alignment
Sales targets achieved in 1/2 time with 1/2 the reps
Improve agent performance and reduce call times
Decrease average handle time by 25%
Deploy guided processes and automation
Increase access and decrease costs with customer portals
Designed streamlined lead handling processes
Lead contact rates up 50%, close rates up 15%
Integrate front and back office applications
Optimize operations and decrease call handle time 60%
Replace formal training with embedded workflows
Decrease user training time and costs up to 50%
Who Uses SpiceCSM?
Here are just a few
SpiceCSM has helped us to lower costs and improve customer satisfaction. The guided approach has really helped us improve our agent efficiency.
The world of customer interaction now revolves around the concept of engagements — engagements that happen across multiple channels. Some of these are human-assisted, some are automated, and some require customer self-service through search tools or social media channels.