Easily Connect Systems, Automate Processes and Transform Customer Experiences

SpiceCSM is an all-in-one integration platform and rapid development environment

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Seamlessly and Reliably Integrate All Of Your Data,
Applications, and Processes Into a Single Platform

SpiceCSM is the only COMPLETE digital transformation platform that provides all of the critical components necessary for creating a digital,
programmable, and smart ecosystem that intelligently orchestrates interactions while leveraging existing infrastructure.

 

Connect
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Integration Platform

Spice easily connects to any system;  on-premise or in the cloud via API, direct connection, or through flat file integration - creating your digital hub.

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Unified Interface & CRM

Provide users a single interface for accessing data from multiple systems while following structured work-flows for optimal efficiency and effectiveness.

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Automate
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Robotic Process Automation

Quickly automate processes within or between disparate systems, applying complex logic and replacing manual processes.

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Business Rules Engine

Further automate common steps by triggering any action through defined business rules that activate based on live or scheduled events.

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Transform
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Workflow Engine

Create structured work-flows that apply complex logic and tie in disparate systems and data to improve quality and consistency for any process.

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Dashboard & Analytics

Powerful, visual dashboard and reporting capabilities that provide actionable insights across all systems and activities in your digital ecosystem.

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“SpiceCSM has helped us to lower costs and improve customer satisfaction. The guided approach has really helped us improve our agent efficiency.”

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Manager
Call Center Operations

"The world of customer interaction now revolves around the concept of engagements — engagements that happen across multiple channels. Some of these are human-assisted, some are automated, and some require customer self-service through search tools or social media channels."

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Analyst
Gartner Group
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Don’t Let Software Get In The Way Of Engaging With Your Customers

Integration as a service is all about saving time and resources so you can focus on the important things.

Let SpiceCSM Create Your Digital Customer Engagement Hub

Applications connected to SpiceCSM can share data with other applications on the SpiceCSM digital mesh. 

Easily build API connections that can run directly from our Guided Process or without any user interaction.

Make Content Management Simple Using Our Workflow Engine

SpiceCSM makes it easy to build content rich and connected workflows with our low-code Process Editor. 

Workflows are intuitive to follow and provide functionality that is unmatched by standard decision trees.

Work Smarter, not Harder by using  Intelligent Robotic Process Automation

Put your data to work by applying programmable logic and intelligence to your processes. 

Trigger processes, run machine code and connect to API's completely automatically or based on user inputs.

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Integrate All of Your Applications Into
One Powerful Cloud Based Platform

We believe that allowing all of your applications and processes to work together seamlessly is key to a successful business. 

Leverage existing investments and infrastructure with SpiceCSM's Business Rules and Workflow Engines, and Intelligent Robotic Process Automation capabilities.  Tie your back-end data together and make it actionable with visual Dashboards and reports that span your entire digital footprint.

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