Easily Connect Systems, Automate Processes and Transform Customer Experiences

SpiceCSM is an all-in-one integration platform and rapid development environment

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Seamlessly Integrate All Of Your Data and Applications Onto a Single Platform Using These Tools

No matter what your problem is, we have the tool for the solution.

Connect
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Unified Desktop

Seamlessly integrate all of your applications and processes into a single, intuitive, unified interface.

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Data and Application Connector

Our interface connects different systems, allowing for automation of back-end processes and intelligent machine-to-machine communications.

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Automate
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Process Automation

Quickly and easily automate processes involving data between systems, both at a transactional and batch timeframe.

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Guided Process Builder

Provide your agents with simple and intuitive visual Guided Process Workflow technology.

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Transform
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Dashboard and Analytics

A powerful, visual data dashboard that supervisors and managers can use to monitor key metrics about their contact center operation.

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Easy Process Iteration

Easily make improvements and innovate based on your data. No need to spend your time writing code when using the SpiceCSM Platform.

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“SpiceCSM has helped us to lower costs and improve customer satisfaction. The guided approach has really helped us improve our agent efficiency.”

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Manager
Call Center Operations

"The world of customer interaction now revolves around the concept of engagements — engagements that happen across multiple channels. Some of these are human-assisted, some are automated, and some require customer self-service through search tools or social media channels."

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Analyst
Gartner Group
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Don’t Let Software Get In The Way Of Engaging With Your Customers

Integration as a service is all about saving time and resources so you can focus on the important things.

Save Time by Having All of Your Applications in One Place

Data is ported to and from source applications seamlessly so there is no more cut and paste of data between applications. Our Single-search functionality accesses multiple brands or functional areas despite separate systems.

Access Powerful Customer Insights and Measurable Data

Design powerful processes within the system that allow you to get the data you need immediately. These Processes will allow your team to work more efficiently by reducing tedious tasks.

Enhance Personalized Engagements With Customers

With our Full-featured CRM and Help Desk functions you will be able to easily manage and keep track of all your data. Seamlessly have all of your systems in one place to make happy customers across all channels and departments.

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Integrate All of Your Applications Onto One Powerful Cloud Based Platform

We believe having all of your applications and processes in one place is key to a successful business. That is why we work hard to continuously improve and expand our already powerful platform.

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