Where we came from.
Where we see ourselves.
What we do.
SpiceCSM was developed to solve problems that we found in modern customer engagement. This included managing interactions that used many different workflows and orchestrating the data required to do so. Typically this consists of multiple systems, and processes dictating how to interact with each other. Our goal was to streamline and simplify that process which ultimately drives improvement across everything process-related.
Our vision is a single process orchestration hub that provides the tools for the Citizen Developer to manage business processes and the data associated with it. A platform that includes all the applications, data, and processes that combine to create your ideal end-to-end solution. The platform also has to be easy to use and provide technical capabilities to to non-technical users.
We help connect your disjointed digital ecosystem. Our platform acts as a hub to integrate data from your different business systems into a single Unified User Interface (UUI). That data can display in our fully featured CRM, push information and logic inside business processes, or drive complex automations.
All-In-One Integration Hub, Business Process & Automation Studio, and Customer Engagement Management Platform
Spice easily connects to any system; on-premise or in the cloud via API, direct connection, or through flat file integration - creating your digital hub.
Create structured work-flows that apply complex logic which connect disparate systems and data to improve quality and consistency for any process.
Quickly automate processes within or between disparate systems, applying complex logic and replacing manual processes.
Provide users a single interface for accessing data from multiple systems while following structured work-flows for optimal efficiency and effectiveness.
Powerful, visual dashboard and reporting capabilities that provide actionable insights across all systems and activities in your digital ecosystem.
A full-featured and easy to customize case management platform with all the tools to track, monitor, and audit the customer journey.
SpiceCSM Engagement Suite combines the Unified Agent Interface, CRM, and Reporting & Dashboards with a robust Workflow and Business Rules Engine. With our easy to use GUI Process Editor you can build guided processes that can apply complex logic, data variables, and agent inputs to drive the next best action. Intelligent work-flows and business rules can streamline and automate numerous functions, including data updates, follow-up actions, emails, and much, much more!
The SpiceCSM Automation Suite allows users to easily enable Intelligent Adaptive Process Automation across any accessible application or data source, using a low-to-no code interface. Using the Visual Process Editor, you can create fully automated processes that apply conditions to data variables from any accessible system or based on date/time parameters, to determine the next step in the process.
Next to our employees, our biggest asset is our customers.
Here are just a few of the nice things that our clients had to say about SpiceCSM:
"We can go from a new sales request to launching a product in 3 weeks, versus 60-90 days. There's nothing that we can't customize with SpiceCSM"
CEO at Connect Force
"SpiceCSM's integration with Amazon Connect allows customers to create a Unified Customer Engagement Hub. By leveraging Amazon Connect, customer experience leaders can easily integrate their existing systems and incorporate AWS offerings..."
General Manager at Amazon Connect
"Not only was training time reduced drastically, but our clients calls are being handled according to their expectations. SpiceCSM is so much more than just another CRM and is a “must have” for any call center that hopes to be successful in this competitive industry"
Leading BPO Contact Center
“The uniqueness of SpiceCSM resides in its all encompassing ability to integrate seamlessly disparate applications and systems. Our close rate increased up to 69 percent, (and) we achieved our goals in half the time for less than 80 percent of the previous costs.”
“Competitive solutions often require a complete ‘rip and replace’when implementing a system change, and this requires considerable time and costs. However, this is not the case with SpiceCSM’s solutions. The platform generates great value, particularly in the IT department, where cost savings on professional services can be as much as 75 percent.”
Principal Analyst at Frost & Sullivan
Assistant Director, Call Center/Manager, Data Analytics at Engaging Solutions, LLC
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