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Giving Your Call Center Personnel the Right Tools for the Job

Your company’s approach to handling customer issues in the call center has a significant impact on loyalty and future business, so it’s essential to develop agents wisely. Training them in your company mission, products and “soft skills” is a great foundation to build upon, but you must also ensure the team masters the array of technology that assists them on the job. Still, multiple disconnected platforms are cumbersome, requiring longer training for agents. The better path to preparing new hires is to integrate the disparate systems and establish a more streamlined technology landscape. Call center agents need a wide array of tools for every customer encounter Powerful solutions enable your agents to respond to customer issues efficiently and effectively, thereby maintaining valuable goodwill.

  • 3 min read
  • 5/15/15 2:03 PM

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