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What are SpiceCSM Guided Processes? One of the core premises behind SpiceCSM is to solve the various problems associated with managing and maximizing the ever-growing data and systems of today. SpiceCSM provides intelligent Guided Process Workflows that help orchestrate the data and processes that use them. Guided Process Workflows allow best practices to be conjoined with robust integrations to other systems. This offers the agents all the necessary tools and information to deliver excellent customer service and support. Let us learn more about the SpiceCSM guided processes and how they can benefit a business.