Unified Customer Engagement Hub Blog

Get insight, news, best practices, and other opinions on trending, industry leading, and other technology topics.

SpiceCSM Team

Recent Posts:

Simplifying Robotic Process Automation

Are you confused by all the hype around Robotic Process Automation?  Do you have nightmares of Alexa taking over your workplace and having to slowly shut her down like Hal from 2001: A Space Odyssey?  Yet, according to Harvard Business Review ““A recent survey indicates that about half of the S&P 500 will be replaced over the next 10 years, a generational change that we call “disruptive change.””  Businesses are scrambling to re-invent themselves or face the threat of “uberization” of their respective industries.  As you seek out a way to adopt technologies that will enable you to transform your business like Robotic Process Automation, consider 3 guiding principles to align your endeavors for success.

Personalized Medicine – The Future of Healthcare

According to the Gartner Hype Cycle, for Healthcare Providers, 2016, personalized medicine is an emerging trend. Much attention has been focused on the broader, more encompassing, emerging market trend of Precision Medicine (PM) after President Obama launched the Precision Medicine Initiative last year. But what is the difference between precision medicine and personalized medicine and why the “hype”?

Patient Experience Officers: The Gartner Report Has Good News For You

The 2016 Gartner Hype Cycle report is chock-full of insights and predictions for leaders in healthcare delivery organizations and IT operating within the medical industry. The report identifies new applications, analytical tools, and IT developments. We want to focus on one particular aspect of the report's predictions because patient experience officers will love this technology.

Healthcare Call Center – Necessary Cost Center Or Key To Future Strategy?

The healthcare industry is transforming rapidly as a result of new and innovative technology. The healthcare call center is both a necessary cost center and also the key to future strategy. Automation is what needs to happen throughout the value chain in order to take things to the next level.

CRM Contact Center Systems Featured in Gartner Hype Cycle for Healthcare Providers 2016

Since 1995, Gartner has been drilling down into massive amounts of data to uncover trend cycles in sectors that heavily depend on IT and tech, including healthcare. The Gartner Hype Cycle for Healthcare Providers report seeks to predict the lifecycle of tech trends based on the predictability of media and social hype. In the latest report, Gartner recognized 38 new and emerging tech area in the Healthcare Provider sector. One such area is Healthcare CRM/Contact Center Systems. This key solution, Gartner declares, is at or reaching its peak in the hype cycle, yet by many organizations, it remains overlooked as a necessary cost center.

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