SpiceCSM is the Platform for Lead Management
Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!
Supercharge your sales organization using SpiceCSM Customer Engagement Suite as the Lead Management Hub. Use CRM data to drive lead activity; move leads between campaigns, manage outbound cadences, and orchestrate every aspect of your sales organization.
Here are some of the ways your organizations can benefit from a Lead Management solution from SpiceCSM:
- Lead Submission API
Use SpiceCSM's low-code visual designer to customize endpoints to receive leads into the CRM. Receive data from website forms, customize unique endpoints for agencies or partners for example.
- Advanced Cadences
Design advanced contact cadences to reach your leads. Easily create robust schedules of emails and agent touchpoints, or integrate with a supported ACD or SMS partner to enable even more cadence channels.
- CRM/Lead Tracking
Complete and flexible CRM to track leads across multiple campaigns and stages. Easily add new CRM fields or create different types of campaigns.
- Guided Workflows
Provide salespeople with guided workflows that help manage every stages of the lead lifecycle. Use SpiceCSM to customize workflows that qualify and manage leads.
SpiceCSM is ACD agnostic and can connect to external systems or leverage 3rd party functionality like SMS or payment processing directly from SpiceCSM.
- Multi Tenancy
Multiple tenants within the CRM allows for independent campaigns for different activities, agencies, products, outreach patterns, or any other lead distinctions.
SpiceCSM: is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and workflow engine, intelligent automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives.