SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces a new On-Call Schedule Module. The newest SpiceCSM module provides the layer of resource management that is crucial to many customer engagement processes. With this new module, clients in many different industries can leverage an embedded scheduling and resource management tool powered by SpiceCSM Guided Processes and Intelligent Robotic Process Automation (iRPA).
The SpiceCSM On-Call Schedule provides a way to manage field services, appointments, resource management, and other scheduling related business functions. Easily setup on-call resources and set availability with the easy-to-use scheduling interface. Manage multiple groups and schedules across different campaigns with the familiar hierarchal approach from our Guided Processes. Scheduling and resource data can also be pulled directly into SpiceCSM Guided Processes proving the full functionality of intelligent workflows and 3rd party integrations.
Aimed at providing functionality that enhances the customer engagement process, the On-Call Schedule Module supports a variety of business cases around scheduling functionality. To learn more about how to implement the On-Call Module in your SpiceCSM instance, contact us today at 866.331.1276.
SpiceCSM is the leading platform for creating a digital ecosystem that connects disparate systems, people, and processes, and orchestrates interactions to greatly enhance the user experience and better leverage existing infrastructure. Combining a powerful integration platform, robust business rules and work-flow engines, intelligent robotic process automation, and a unified interface with dashboard and analytics, SpiceCSM allows organizations unparalleled capabilities to innovate and transform their business operations without expensive, time consuming rip and replace initiatives. To learn more about SpiceCSM, visit www.spicecsm.com.
