AUSTIN, TEXAS (PRWEB) SEPTEMBER 21, 2016
SpiceCSM, provider of a next-gen consumer engagement platform, announced that it has been recognized in the Gartner “Hype Cycle for U.S. Healthcare Providers, 2016" as one of seven providers in the emerging, high-benefit technology category of Healthcare CRM/Contact Center Systems. The Gartner report is designed to help healthcare delivery organization executives understand and prioritize significant technology trends and realities.
“We are thrilled that Gartner recognizes SpiceCSM as a solution that addresses the market need for personalized patient operations. As the market shifts to a consumer-centric approach, SpiceCSM allows providers to leverage legacy applications and investments while providing a path to continuous innovation in consumer engagement,” said Michael Ryan, CEO.
The SpiceCSM patient engagement development platform allows healthcare providers to extend and optimize existing Contact Center infrastructure with core integration and automation capabilities. With a focus on easy integration and quick, adaptable process flow development, SpiceCSM allows clients to “Connect, Automate and Iterate” across existing infrastructure without ripping and replacing legacy systems.
About SpiceCSM: Founded by experienced contact center professionals, SpiceCSM was built to simplify overly complex processes inherent in patient engagement. Unlike larger cloud application competitors, SpiceCSM is designed for easy integration and quick, adaptable process flow development across specialized applications providing the contact center agent with a single pane view of the relevant systems of record. To learn how SpiceCSM can help you enhance your existing infrastructure to provide enhanced patient engagement, visit http://www.spicecsm.com.
Gartner's research report can be viewed at http://www.spicecsm.com/gartner-healthcare-hype-cycle-report