Press Releases

Here is the latest news from the team at SpiceCSM!  

All Posts

SpiceCSM Set to Attend the 10th Anniversary Customer Contact West: A Frost and Sullivan Executive MindXchange

SpiceCSM has announced their official sponsorship of the 10th Anniversary Customer Contact West: A Frost and Sullivan MindXchange. This fantastic networking event set to take place in San Diego, CA from October 29, 2014- October 22, 2014 allows industry experts, analysts, vendors, and end-users to share insights, ideas, and best practices with peers and make connections that will bring value to their businesses and careers.

Michael Ryan, CEO of SpiceCSM, is optimistic that this investment will bring a greater awareness to the increasing need for Customer Engagement Centers. He states:

“I am very excited about SpiceCSM’s sponsorship of the upcoming Frost and Sullivan MindXchange. After attending Customer Contact East in April, I am completely confident in not only the ROI of this event, but the invaluable connections that will be made between SpiceCSM and industry thought leaders. Our platform is revolutionizing customer service in the contact center and this event will give us the opportunity to share our thoughts and best practices.”

Join us as our guest at the Frost and Sullivan MindXchange and take advantage of our special discounted rate. Contact Brooke Millea at for more details.

About SpiceCSM:

The SpiceCSM cloud-based, Customer Engagement Platform helps agents deliver first-class customer experiences across every channel through one unified agent desktop. We combine a Dynamic Call Handling Engine, a Data Integration Platform, and Robust Collaborative Reporting to continuously improve your Contact Center and Customer Satisfaction

Related Posts

SpiceCSM Lead Management Module

  SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!

SpiceCSM Recognized by NICE with the CXOne Connection Award

NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference

Microsoft Teams Integration

Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows.  Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface.  Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.