Unified Customer Engagement Hub Blog

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Digital Transformation - Simplifying the Complex

Leaders today, regardless of industry or role, know that transformation of their organization is not only inevitable, it is necessary for survival.  The business landscape over the last 10-15 years is littered with the remnants of corporations that were once foundations of their industries, now disrupted by up-and-comers that could recognize trends, embrace innovation, and more nimbly maneuver to achieve success.  Look at Apple's disruption of the music industry, Amazon blowing by Wal-mart in retail, or Airbnb turning the hotel industry on its head.

3 Reasons to Not Rip & Replace!

Everybody loves a clean start.  When current systems aren't working and pressures are building, it's tempting to want to trash everything and start over fresh.  But what is the cost?  Time, Innovation and Lost Opportunity.  

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