Here is the latest news from the team at SpiceCSM!
Dated Solutions vs SpiceCSM: Modern & Low Code Architecture About Nature's Sunshine: Nature’s Sunshine Products (NSP) is a leading health and wellness company that markets and distributes natural nutritional and personal care products. The company manufactures most of its products and their global direct sales force of over 500,000 independent managers, distributors, and customers is present in over 40 countries. The Challenge: NSP had been using Oracle Service Cloud in their call center to service customers, which served as a good product but was overly complex and expensive for the value received. Call centers were only using about 10% of the features it offered but were paying the full price of the platform. They utilized the customer database portion, some workflow and cash management segments, and a small part of analytics that they built out for themselves to monitor disposition and call center reporting. However, NSP did not fully implement the entire customer user interface, reporting or survey functions, and were not using analytics features to their fullest capacity.
A Customer Engagement Hub in Less than Three Weeks
Engaging Solutions 'Dreams Big' with NICE inContact CXOne and SpiceCSM
SpiceCSM Offers Application on CXexchange Marketplace to Enhance Agent Experience for NICE inContact Users August 18, 2017 SALT LAKE CITY--NICE inContact (Nasdaq:NICE) today announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. SpiceCSM enables customers to easily create a Customer Engagement Hub that further extends the CXone platform by integrating existing systems and data sources into a unified interface for agents with powerful automated and guided workflows.
SpiceCSM is the Platform for Lead Management Track and manage leads across multiple campaigns and stages in a multi-tenant CRM powered by workflow, automation, and integration. Customize lead submission API's, build contact cadences, and more!
NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference
Integrate Microsoft Teams with SpiceCSM Process Workflows SpiceCSM works with Microsoft Team to bring event management into existing process workflows, or enable new connected workflows. Quickly and easily designate processes and conditions that trigger meeting events in Microsoft Teams. SpiceCSM brings the capability to create, read, update, or delete meeting for a more repeatable process that lets agents manage Teams Meetings from directly within the Unified User Interface. Create a seamless transition from business processes to meetings using SpiceCSM integrated process workflows.
The best and most complete platform for data integration, case management, and workflow management to help transform your customer journey.