We have entered the age of Big Data where massive amounts of data are being collected and stored. With the ever increasing pace of technology the amount of data being collected will also expand exponentially. However, this data is often housed in multiple locations. How do you get it to all work together and better still how do you get to the data you really need in a quick and effective manner?
These questions are often asked of IT professionals and our response is SpiceCSM as the platform of choice. Through advanced integration capabilities, SpiceCSM can not only bring together desperate data sources to make agents more productive but also be used to combine desperate data sources for reporting and dashboards. With our integration and customizable reporting and dashboard capabilities we can bring the world of Big Data together to improve the productivity of supervisors, managers, and even executives. Customized reports and dashboards means the data you want in the format you want it in. In addition, those customizations can be defined on a per user bases, meaning each segment from supervisor to executive has the reports and dashboards they need to perform their tasks quickly and effectively.