Unified Customer Engagement Hub Blog

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The Age of Big Data

We have entered the age of Big Data where massive amounts of data are being collected and stored. With the ever increasing pace of technology the amount of data being collected will also expand exponentially. However, this data is often housed in multiple locations. How do you get it to all work together and better still how do you get to the data you really need in a quick and effective manner?

These questions are often asked of IT professionals and our response is SpiceCSM as the platform of choice. Through advanced integration capabilities, SpiceCSM can not only bring together desperate data sources to make agents more productive but also be used to combine desperate data sources for reporting and dashboards. With our integration and customizable reporting and dashboard capabilities we can bring the world of Big Data together to improve the productivity of supervisors, managers, and even executives. Customized reports and dashboards means the data you want in the format you want it in. In addition, those customizations can be defined on a per user bases, meaning each segment from supervisor to executive has the reports and dashboards they need to perform their tasks quickly and effectively.

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Integration Suite Spotlight: Video Conference Solutions

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Navigating the Modern Complexities of Compliance

What Is Compliance? Compliance involves taking steps to ensure the company and its staff are acting in accordance with all internal policies and rules as well as external laws and regulations relating to your industry.  Now, let’s shed some light on why compliance is so important and why having the right tools can help manage the complexities associated with those efforts.