<img alt="" src="http://www.bank8line.com/219985.png" style="display:none;">

Unified Customer Engagement Hub Blog

Get insight, news, best practices, and other opinions on trending, industry leading, and other technology topics.

All Posts

File Storage Service to Support SpiceCSM Scripting

SpiceCSM will provide a secure file storage service and the bandwidth needed to support delivering content to populate and supplement your SpiceCSM scripts and knowledge base. 

Storage can support:

  • Image files (JPG, PNG, GIF etc.) for inclusion in process content
  • PDF files for download or email attachments
  • Files for inclusion and/or attachment for e-mail content
  • Recording storage (.wav files for telephony integrated customers)

Key Features & Benefits

ITIL® v3-based processes and a set of advanced tools that ensure a highly available and secure environment

  • Delivered as a service
  • No need to purchase hardware/software
  • Secure access for your users
  • Incident management
  • Change management
  • Configuration management
  • Continual Service Improvement (CSI)

Service Levels and Pricing

  • Up to 100 MB of file storage per month
  • Up to 1 Mbps of bandwidth per month (measured at the 95th percentile)
  • $495 per Quarter (invoice quarterly, in advance)
  • $495 One-Time Set-up Fee
  • Optional Services (for additional fees)
  • Full and incremental backups to tape with secure, off-site storage
  • Additional units of storage and bandwidth for short term overages
    • Up to 10 MB of storage and 1/10th of BW for $60 per unit per month
    • Recurring overage units may be combined with Base service at the lower rate
    • Thought Leadership & Consulting for storage architecture
    • Geographically-Dispersed Redundancy for Business Continuity / Disaster Recovery

Geographically-removed to Minimize Risk

By partnering with TridentITSM, (a Fused Solutions Brand) we will deliver a secure partition in a shared stack cloud environment for your confidential workflow/process content. Content will delivered to your SpiceCSM instance over a secure VPN between our Potsdam data center and the TridentITSM data center in Massachusetts.

Related Posts

Reducing the Impact of Technology on Training

3 Ways to Reduce Training Time Using Technology If you really want to reduce training time, we challenge you to look at the technology your agents are using.  Is it simple to use?  Does it proactively help agents?  Does it make their jobs easier?  If you didn't answer YES to all of those questions, you could be complicating your training efforts out of the gate due to the technology your agents utilize to manage the customer journey.   One of the unsung heroes of SpiceCSM's Business Process/BPM tool is the ability to reduce the amount of time agents need to start producing at the levels of longstanding employees.  Typically when bringing new agents onto the team there's a period of training, usually involving some classroom knowledge transfer, exercises, role playing, and a variety of other methods to give the agents resources to solve requests efficiently.  Depending on the organization and type of business, this could take anywhere from 1 - 12 weeks, or longer.  In higher turnover environments this only exacerbates training challenges and emphasizes the need to make new employees more productive in less time.  Here are 3 ways you can utilize technology to help reduce training efforts:

What is iPaaS: Explaining Integration Capabilities

What is iPaaS: Explaining Integration Capabilities What is iPaaS? iPaas is a cloud-based platform that allows businesses to connect their existing systems together. It provides a single interface where users can access their data from across different software platforms. This means they can view information from one application within another without having to switch between them.  The platform also makes it easy for people to build new integrations by providing low-code tools that allow connections to be made with external systems.

Low-Code Application Platform: What is it??

LCAP - What is a Low-Code Application Platform The vision that SpiceCSM has from our inception was to have an application that provided the tools to customize the user experience easily and orchestrate data without the need for technical expertise.  What we've been calling an "Enterprise Application Builder" is now being recognized by leading analysts as a Low-Code Application platform, or LCAP for short.