On Wednesday, November 13, CEO of SpiceCSM, Mike Ryan, traveled to Jersey City to participate in the inContact Panel Discussion alongside many well-known names in insurance, healthcare, and financial services. During lunch, a great discussion about Customer Engagement and Service Level Differentiation took place and new ideas on thought leadership were exchanged. This is the second Discussion Panel that Mike Ryan has participated in and it certainly will not be his last; inContact fails to disappoint!