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Integration Suite Spotlight: Video Conference Solutions

Integrated Video Conferencing Solutions

SpiceCSM is integrated with most major Video Conference solutions. Regardless of which platform your team meets on, they can access their calendar, start or manage meetings, and more using the SpiceCSM Customer Engagement Hub.  Supported Video Conferencing solutions include, but are not limited to: Zoom, GoToMeeting, Microsoft Teams, Webex, and Google Meet

Video Enabled CRM and Agent Scripting

SpiceCSM agent guided workflows are built inside our Process Editor, a low-code visual design studio.  The drag-and-drop interface enables process that automatically start/join meetings, allow agents to manage their Meetings, and more:

Automate Meeting Tasks

SpiceCSM Automations can be launched from processes; on a schedule, or when preconfigured conditions in the CRM are met; to create, delete, schedule, and import data from meetings.

View Scheduled Meetings

Display an agent's Meetings right in the processes that require seeing a schedule. Or create a persistent schedule view. Whichever you chose, agents can manage their meetings directly from SpiceCSM.

Create Meetings

Schedule meetings directly within the CRM. Define certain processes that create meetings, or enable agents to create ad-hoc meetings at the press of a button.

Delete Meetings

Allow agents to delete meetings when it's appropriate to do so. Use SpiceCSM processes to create governing rules on when meetings can be deleted, or define next steps.

Update Meetings

Allow agents to update meetings from the CRM or certain processes. Put additional steps in place before or after changing meeting details.

CRM Data

Meeting information can be logged in the CRM providing more data for analytics or to drive additional next-step workflows.

Conclusion

SpiceCSM is utilized by some of the largest health networks in the country. With SpiceCSM’s great emphasis on transforming the healthcare industry through innovation, these health networks continue to advance with great strides.  With a HIPPA compliant, All-In-One CRM and Low Code Application Platform, SpiceCSM is certainly keeping its health care clients at the forefront of innovation.

Don’t forget to head on over to our Blog to read more about How a CRM is Critical to The Customer Journey.  If you want to learn more about how SpiceCSM is helping transform organizations and customer experiences, contact us for more information.

 

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