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The Cloud...Explained by Katie Couric

For those of you still struggling to understand the computing "cloud", you will enjoy this video from Katie Couric.  The cloud is changing the way that people and businesses manage computers, applications and data. The cloud creates unprecendented opportunies and new challenges as well.  The explosion of new cloud applications, offers new productivity and entertainment tools.  But these same applications also present new security and data risks.  

Now that adding a new applicaton is as easy as creating a login, we are finding ourselves using more applications than every before...great news as these applications have powerful new features to help us do what we want to do.  However, with each new application comes a new database.  Do we really want more data?  We are already swimming in it.  And what about sharing data across applications?  Doesn't typically work the way we want it to.  

So, with the growth of the cloud, you can expect to see more solutions emerge for:

  • Identity management - to help keep logins secure and simplify tracking and management of credentials
  • Security - keeping your data secure and accessible
  • iPaaS - Integration platform as a service - cloud services connecting applications, services and data.

Related Posts

Reducing the Impact of Technology on Training

3 Ways to Reduce Training Time Using Technology If you really want to reduce training time, we challenge you to look at the technology your agents are using.  Is it simple to use?  Does it proactively help agents?  Does it make their jobs easier?  If you didn't answer YES to all of those questions, you could be complicating your training efforts out of the gate due to the technology your agents utilize to manage the customer journey.   One of the unsung heroes of SpiceCSM's Business Process/BPM tool is the ability to reduce the amount of time agents need to start producing at the levels of longstanding employees.  Typically when bringing new agents onto the team there's a period of training, usually involving some classroom knowledge transfer, exercises, role playing, and a variety of other methods to give the agents resources to solve requests efficiently.  Depending on the organization and type of business, this could take anywhere from 1 - 12 weeks, or longer.  In higher turnover environments this only exacerbates training challenges and emphasizes the need to make new employees more productive in less time.  Here are 3 ways you can utilize technology to help reduce training efforts:

What is iPaaS: Explaining Integration Capabilities

What is iPaaS: Explaining Integration Capabilities What is iPaaS? iPaas is a cloud-based platform that allows businesses to connect their existing systems together. It provides a single interface where users can access their data from across different software platforms. This means they can view information from one application within another without having to switch between them.  The platform also makes it easy for people to build new integrations by providing low-code tools that allow connections to be made with external systems.

Low-Code Application Platform: What is it??

LCAP - What is a Low-Code Application Platform The vision that SpiceCSM has from our inception was to have an application that provided the tools to customize the user experience easily and orchestrate data without the need for technical expertise.  What we've been calling an "Enterprise Application Builder" is now being recognized by leading analysts as a Low-Code Application platform, or LCAP for short.