SpiceCSM (https://www.spicecsm.com) has been selected by a leading Business Process Outsourcer (BPO) to provide the Customer Engagement Hub and Integration platform for a range of contact center services. SpiceCSM will serve as the connective tissue between various back-end systems and present relevant information to the agents in real-time through incremental workflows.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has added two new features to the development platform that are aimed to improve how clients interact with their data. The Data Upload functionality allows for bulk data to be pushed directly into various components of the SpiceCSM application, while the query browser provides an integrated tool to run direct queries on the core campaign databases.

SpiceCSM (http://www.spicecsm.com) has reached an agreement with Encast (http://www.encast.gives) to add its Giving as a Service™ (GaaS) charitable donations platform to the Spice eco-system of fully integrated applications. The service will be made available to all of Spice’s customers.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces a new On-Call Schedule Module. The newest SpiceCSM module provides the layer of resource management that is crucial to many customer engagement processes. With this new module, clients in many different industries can leverage an embedded scheduling and resource management tool powered by SpiceCSM Guided Processes and Intelligent Robotic Process Automation (iRPA).

SpiceCSM (https://www.spicecsm.com) has been selected by a leading health care organization to provide the HR Engagement Hub for one of the largest health care systems in the nation. SpiceCSM will help service reps provide the best support for their internal employees through our unified interface. By connecting disparate data and providing clear processes we expect to see immediate decrease in AHT and training time, as well as an increase in user satisfaction.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, has introduced White Label Settings for clients to extend their company branding to the application level. Easily customize the look, logo, and other aspects of the SpiceCSM interface with company branding.

SpiceCSM (https://www.spicecsm.com) has reached an agreement to provide the Customer Engagement Hub for one of the largest health care systems in the Mid-West. SpiceCSM was selected to help improve the hospital billing and claims process by connecting multiple disparate data sources through our unified agent desktop.

SpiceCSM, the leading platform for enabling the Customer Engagement Hub, introduces three new SpiceCSM Developer Modules aimed at giving developers more flexibility to build robust, intelligent, and integrated business processes.

AUSTIN, TEXAS (PRWEB) SEPTEMBER 21, 2016 SpiceCSM, provider of a next-gen consumer engagement platform, announced that it has been recognized in the Gartner “Hype Cycle for U.S. Healthcare Providers, 2016" as one of seven providers in the emerging, high-benefit technology category of Healthcare CRM/Contact Center Systems. The Gartner report is designed to help healthcare delivery organization executives understand and prioritize significant technology trends and realities.

Enables organizations to move towards deploying end-to-end customer engagement hubs Boston, MA, Potsdam, NY, 17 May 2016, Eptica (www.eptica.com), the global multichannel customer interaction software company, today announced a global partnership with SpiceCSM (www.spicecsm.com), the leading provider of iPaaS (Integration Platform as a Service) Guided Process and Integration technology. Under the agreement SpiceCSM will provide Eptica’s innovative, linguistic-powered customer engagement software to its growing client base, both within the United States and internationally. Additionally, Eptica will offer the SpiceCSM solution as “connective tissue” for Eptica customers wanting to build the next generation Customer Engagement Hub.